Your purchase of Spymaster Pro is regulated by this refund policy.
Please read this page very carefully before completing your order. It is because it determines your rights with regard to your purchases, including essential restrictions and exclusions. When you purchase any of the spy subscriptions with us, you agree that your order is governed by this policy.
If on the use of the software, you have any technical issues reading the software that the Spymaster Pro support team cannot fix, you may be eligible for a refund. However, in accordance with the Refund Conditions outlined below, the refund will not be eligible if you refuse help from our technical team.
We are convinced that most of these kinds of claims can be avoided once the Spymaster Pro tech support team looks into the issue. Also, note that any of these issues must be brought to our notice ten days before the purchase of our product. Beyond that, you will not be eligible for any refund – complete or partial.
As per these Refund Policy conditions, you may be eligible to get a full refund on the software within ten days following the day of your purchase. However, this is possible as long as your refund reasons do not contradict the Refund Policy conditions outlined below:
- You cannot apply for a refund after ten days have elapsed since the purchase date of the software.
- Any claim for a Spymaster Pro refund – iOS or Android will only apply for the primary purchase of the software.
- In case the user owns more than one subscription of the software, he/she is not eligible for a refund.
- The money for the software will only be refunded once. If you purchase the software again in the future, you cannot apply for a refund in any case.
- You may not be eligible for any refund if you refuse to re-install Spymaster Pro on the target phone if there is an upgrade of the operating system on the target device.
- You will not get any refund as per this policy if the target device has lost connection with Spymaster Pro software due to the lack of Internet access.
- No refund will be issued if the connection with Spymaster Pro is lost due to a factory reset of the target phone or its update to the latest operating system version.
- If the monitored phone does not have Internet access due to no money left, roaming-related problem, temporary service interruption, or any other reason, no refund can be issued.
- In case the loss of internet is due to a carrier change which later results in improper functioning of Spymaster Pro, you cannot again ask for a refund.
- You may not be eligible for any refund if you do not follow the installation guidelines of the Spymaster Pro customer support team.
- If you do not accept technical assistance or do not have access to the target phone, and/or do not know the password to unlock it, you cannot apply for a refund.
- If you are unable to receive the data that had been saved on the target device before Spymaster Pro was installed on it, no refund will be issued.
- In case the monitored device runs on an unsupported operating system, no refund will be issued after the purchase of the software. We advise our customers to check the compatibility of the Spymaster Pro with the target phone beforehand.
- If you intend to use the spy software on more than one target device after buying one subscription plan, it is not possible. Therefore, no refund will be issued.
- There will be no refund for personal reasons – I’ve made a purchase by mistake, I’ve changed my mind, I did not use the software at all, etc.)
- If an antivirus software or the target user detects Spymaster Pro on their device, you are not eligible for a refund. The Spymaster Pro team is not responsible for it.
- If you have not purchased the premium version and the advanced features do not work for you, you are not eligible for a refund.
- In case of a subscription prolongation, you are not eligible for a refund.
- No refund will be issued for downgrades or upgrades to or from any of the Spymaster Pro plans.
Please Note: No refund can be issued to Spymaster Pro customers in case their reasons for a refund are completely beyond Spymaster Pro Team’s control.
In case you are not satisfied with Spymaster Pro and are eligible for a refund as per the above conditions, you can send us your requests for a refund on our email id: firstname.lastname@example.org. We do not accept any refund requests made via phone, live chats, or any other way. Once our team receives your refund request, they will review it and proceed accordingly. Typically, the refund decision will be made in two to three business days.
For any more queries regarding our refund procedure, you can also contact our chat support team.